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"Global Futures and Options Ltd (GFO-X)”, a UK FCA-authorised and regulated MTF, is seeking a Head of IT Support to join our growing team in London, UK. GFO-X is the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. GFO-X has partnered with LCH SA which will offer clearing of Bitcoin index futures and options contracts traded on GFO-X. This will be made available through a new segregated clearing service, LCH DigitalAssetClear. GFO-X services large global institutional participants who require a regulated, institutional-grade trading venue for digital asset derivatives, including bitcoin index futures and options. The Head of IT Support is responsible for leading and managing the IT support team to ensure the reliable and efficient operation of the exchange's technology support to both internal and external clients. This role oversees the delivery of high-quality technical support services, incident management, and end-user assistance to internal employees and external customers. The Head of IT Support plays a critical part in maintaining the exchange's uptime, security, and compliance. Role • Manage and lead the IT support team. • Oversee the resolution of technical issues. • Ensure the smooth operation of IT services. • Develop and implement IT support policies and procedures. • Monitor system performance and ensure compliance with industry standards. • Work closely with other departments to understand their IT needs. • Provide timely and effective solutions to technical problems. • Train and mentor IT support staff. • Manage IT support budgets and resources. • Ensure the security and integrity of IT systems. • Coordinate with external vendors and service providers. • Maintain up-to-date knowledge of industry trends and technologies. • Prepare and present reports on IT support activities. • Ensure customer satisfaction with IT support services. • Implement and manage IT support tools and software. • Conduct regular performance reviews of IT support staff. • Develop and maintain IT support documentation. • Handle escalated IT support issues. • Plan and execute IT support projects. • Ensure compliance with company policies and procedures. Requirements • Bachelor's degree in Computer Science, Information Technology, or a related field • Minimum 7 years of experience in IT support management, preferably in an exchange or financial services environment • Proven track record of leading and motivating IT support teams • Excellent problem-solving, critical thinking, and decision-making skills • Strong communication and interpersonal skills to effectively interact with technical and non-technical stakeholders • Familiarity with IT support best practices, including incident management, change management, and service level agreements • Knowledge of IT infrastructure components (e.g., servers, networks, databases, applications) and their support requirements • Understanding of IT security principles and regulatory compliance requirements • Preferred Qualifications: • Master's degree in a relevant field • Experience with IT service management frameworks (e.g., ITIL) • Certifications in IT management or support (e.g., ITIL, ITSM) • Understanding of financial markets and exchange operations This role is to be based at our offices in London and will report directly to our CIO. Application from any region is acceptable, but candidates based in the United Kingdom will be given preference. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are a candidate interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organisation. GFO-X does not guarantee employment or engagement based solely on inquiry. All unsolicited CVs from agencies shall be treated as such and will not be counted as submissions.

Global Futures and Options Ltd (GFO-X), a UK FCA authorised and regulated MTF, is seeking individuals to join the PA (EA) to CEO and Sales Team Administrator. GFO-X is the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. GFO-X has partnered with LCH SA which will offer clearing of Bitcoin index futures and options contracts traded on GFO-X, subject to regulatory approval. This will be made available through a new segregated clearing service, LCH DigitalAssetClear. GFO-X services large global institutional participants who require a regulated, institutional-grade trading venue for digital asset derivatives, including bitcoin index futures and options. The successful candidate will be responsible but not limited to the below: PA/EA to CEO Organising and attending meetings, taking minutes and distributing minutes/agendas Extensive and complex domestic and international travel arrangements, including flights, accommodation and itineraries Handle a wide range of administrative tasks, including inbox management, data entry and document preparation Complex diary management across multiple time zones Schedule and organise meetings, conferences, events, both internally and externally Exercise discretion and always maintain confidentiality Managing various internal systems and follow-up with team members where required Working collaboratively with EA/Office manager PA work for CEO immediate and wider family: Managing personal documentation Organising travel arrangements Running personal errands Obtaining visas and travel documentation Undertaking ad hoc personal errands Sales Team administrator Provide administrative support to the sales team, including scheduling meetings, preparing reports, updating CRM, and liaising with clients. Coordinate travel arrangements, meetings and events for the sales team and clients Maintain and update the sales database, CRM system and sales pipeline. Communicate with clients and prospects to follow up on inquiries, requests, and feedback. Assist with marketing campaigns and promotional activities for the sales team. Requirements Bachelor's degree or equivalent combination of education and experience Minimum of 15 years of experience as an executive assistant or personal assistant, preferably in the banking, finance, or digital assets industry Exceptional organizational, communication, and interpersonal skills Proficient in Microsoft Office suite and other relevant software Strong attention to detail and ability to multitask in a fast-paced environment Demonstrated ability to work independently and prioritize tasks effectively Flexible and adaptable to changing priorities and deadlines Excellent judgment and discretion when handling sensitive information Experience supporting C-suite executives in a rapidly growing or dynamic organization is preferred This role is to be based at our offices in London and will report directly into the Head of Human Resources. Applications from any region will be accepted, but candidates based in the United Kingdom with working rights will be given preference. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com. Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

We are seeking a Systems Engineer (Linux) to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange. The successful candidate will join the Infrastructure team, report to the Head of IT Infrastructure, work with developers and project stakeholders, and build out the infrastructure for an institutional grade fully UK-regulated trading venue for digital asset futures and options. Role Provision of Exchange infrastructure, including server hardware, Linux OS and applications Second-line support of exchange infrastructure Provision of monitoring, management and alerting of Exchange infrastructure Provision of support to the Exchange Operations team to assist in daily exchange operations and resolving operational issues Working with the Security team to implement corporate security policies to ensure our IT environments adhere to internal and industry-standard policies and practices Propose and lead projects that improve our production environments Creation of technical documentation Contribution to Exchange design and architecture discussions Working shifts may be required, as may on-call support Requirements 5+ years administering and deploying Debian and Redhat-based Linux solutions Practical exposure to Ansible, Puppet or similar configuration management tools Experience with configuring and managing resilient, low-latency environments is particularly welcome Experience with deployment and operations of virtualization platforms Demonstratable skills with orchestration and automation tools, including scripting languages such as Bash/Shell, Perl, and Python Exposure to configuring and extending the Zabbix monitoring platform or similar Familiarity with firewall and VPN appliance management Exposure to Redhat IdM or similar Identity Management platforms, including practical LDAP skills Self-starter and independent, able to work within a team. Detail-oriented with a structured approach to managing workload Capable of interacting with different teams throughout the organization and also with external clients to identify/resolve technical issues in a professional and effective manner Ability to write clear, concise and comprehensive documentation for processes and systems Practical experience with managing vendors and in proposing and evaluating new hardware and software solutions and their associated processes Strong command of spoken and written English Previous working experience in an Exchange or HFT environment This role is to be based at our London office headquarters. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

We are seeking a Systems Engineer (Linux) to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange. The successful candidate will join the Infrastructure team, report to the Head of IT Infrastructure, work with developers and project stakeholders, and build out the infrastructure for an institutional grade fully UK-regulated trading venue for digital asset futures and options. Responsibilities: Provision of Exchange infrastructure, including server hardware, Linux OS and applications Second-line support of exchange infrastructure Provision of monitoring, management and alerting of Exchange infrastructure Provision of support to the Exchange Operations team to assist in daily exchange operations and resolving operational issues Working with the Security team to implement corporate security policies to ensure our IT environments adhere to internal and industry-standard policies and practices Propose and lead projects that improve our production environments Creation of technical documentation Contribution to Exchange design and architecture discussions Working shifts may be required, as may on-call support Requirements: 5+ years administering and deploying Debian and Redhat-based Linux solutions Practical exposure to Ansible, Puppet or similar configuration management tools Experience with configuring and managing resilient, low-latency environments is particularly welcome Experience with deployment and operations of virtualization platforms Demonstratable skills with orchestration and automation tools, including scripting languages such as Bash/Shell, Perl, and Python Exposure to configuring and extending the Zabbix monitoring platform or similar Familiarity with firewall and VPN appliance management Exposure to Redhat IdM or similar Identity Management platforms, including practical LDAP skills Self-starter and independent, able to work within a team. Detail-oriented with a structured approach to managing workload Capable of interacting with different teams throughout the organization and also with external clients to identify/resolve technical issues in a professional and effective manner Ability to write clear, concise and comprehensive documentation for processes and systems Practical experience with managing vendors and in proposing and evaluating new hardware and software solutions and their associated processes Strong command of spoken and written English Previous working experience in an Exchange or HFT environment This role is to be based in Hong Kong. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

We are seeking a Trade Support Engineer to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange. Reporting to the Team Lead, the successful candidate will participate in the daily operations of our globally distributed technical support team. They will be expected to deliver exceptional support to exchange participants through phone and email. Responsibilities: Provide application-level support to the GFO-X Exchange platform: Respond to customer inquiries and issues promptly via various channels such as email, phone, or chat diagnose the problem effectively. Troubleshooting issues related to FIX protocol, application support, hardware, software, and connectivity issues using industry-standard tools, PCAP, Wireshark, etc. Provide assistance with client onboarding to the GFO-X Exchange platform, working with internal teams to get the client up and running and resolving any issues. Be the primary interface to the client at all times. Assisting with API and Algo Conformance testing and certification. Involvement in end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas. Provide support for GFO-X trading venue participants and internal business customers. Hardware support: Provide technical assistance and troubleshooting for hardware components, including, where necessary, workstations, servers, and networking equipment. Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security. Collaborate with the infrastructure and development team: Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to develop best practices and implement standardized support procedures. Requirements: 3-year support experience in a financial organisation ideally banking. Strong working knowledge of FIX protocol (4.0/4.4 and above) Troubleshooting Application Services, including API issues. Troubleshooting exchange connectivity issues Strong problem-solving and communication skills. Good client focus and appreciation of Customer Experience Able to multi-task efficiently and work under time pressure Familiarity with ITIL working practices. Respectful of the organisation culture and values Bachelor’s Degree or Equivalent industry experience a plus Experience in supporting IT projects and workstreams a plus This role is to be based at our London Headquarters. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

We are seeking a Network Engineer to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange. The successful candidate will be joining the Infrastructure team, reporting to the Head of IT Infrastructure. They work with developers, project stake holders and operations, to build-out the network infrastructure for an institutional grade fully UK regulated exchange for digital asset futures and options. Responsibilities: Provision of Exchange infrastructure, including switches, routers and firewalls Working with products from Cisco, Arista, FS.com, Fortinet Second-line support of exchange infrastructure Provision of monitoring, management and alerting of Exchange infrastructure Provision of support to the Exchange Operations team to assist in daily exchange operations and resolving operational issues Working with the Security team to implement corporate security policies to ensure our IT environments adhere to internal and industry-standard policies and practices Propose and lead projects that improve our production environments Creation of technical documentation Contribution to Exchange design and architecture discussions Working shifts may be required, as may on-call support Requirements: 5+ years administering and deploying network solutions Practical exposure to Ansible, Puppet or similar configuration management tools Experience with configuring and managing resilient, low-latency environments is particularly welcome Demonstratable skills with standard network protocols: OSPF, BGP, BFD, VRRP, HSRP, PTP, RSTP Good working knowledge of multicast architecture and protocols including PIM-SM and IGMP v2 Experience of configuration of multi-VRF environments Exposure to configuring and extending the Zabbix monitoring platform or similar Familiarity with firewall and VPN appliance management Capable of interacting with different teams throughout the organization and also with external clients to identify/resolve technical issues in a professional and effective manner Ability to write clear, concise and comprehensive documentation for processes and systems Practical experience with managing vendors and in proposing and evaluating new hardware and software solutions and their associated processes Strong command of spoken and written English Previous working experience in an Exchange or HFT environment This role is to be based at our London office headquarters. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

We are seeking a Network Engineer to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange. The successful candidate will be joining the Infrastructure team, reporting to the Head of IT Infrastructure. They work with developers, project stake holders and operations, to build-out the network infrastructure for an institutional grade fully UK regulated exchange for digital asset futures and options. Responsibilities: Provision of Exchange infrastructure including switches, routers and firewalls Working with products from Cisco, Arista, FS.com, Fortinet Second-line support of exchange infrastructure Provision of monitoring, management and alerting of Exchange infrastructure Provision of support to the Exchange Operations team to assist in daily exchange operations and resolving operational issues Working with the Security team to implement corporate security policies to ensure our IT environments adhere to internal and industry-standard policies and practices Propose and lead projects that improve our production environments Creation of technical documentation Contribution to Exchange design and architecture discussions Working shifts may be required, as may on-call support Requirements: 5+ years administering and deploying network solutions Practical exposure to Ansible, Puppet or similar configuration management tools Experience with configuring and managing resilient, low-latency environments is particularly welcome Demonstratable skills with standard network protocols: OSPF, BGP, BFD, VRRP, HSRP, PTP, RSTP Good working knowledge of multicast architecture and protocols including PIM-SM and IGMP v2 Experience of configuration of multi-VRF environments Exposure to configuring and extending the Zabbix monitoring platform or similar Familiarity with firewall and VPN appliance management Capable of interacting with different teams throughout the organization and also with external clients to identify/resolve technical issues in a professional and effective manner Ability to write clear, concise and comprehensive documentation for processes and systems Practical experience with managing vendors and in proposing and evaluating new hardware and software solutions and their associated processes Strong command of spoken and written English Previous working experience in an Exchange or HFT environment This role is to be based at our Hong Kong office. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.

We are seeking a Trade Support Engineer to join our team at GFO-X, the UK's first regulated and centrally cleared trading venue dedicated to digital asset derivatives. You will be part of a dynamic and experienced team bringing the features of traditional derivative markets to the rapidly expanding digital asset arena. GFO-X will lead in the new era of regulated trading venues that trade 24/7. In this role, you will help with the various technology systems needed to grow a new, regulated exchange. Reporting to the Team Lead, the successful candidate will participate in the daily operations of our globally distributed technical support team. They will be expected to deliver exceptional support to exchange participants through phone and email. Responsibilities: Provide application-level support to the GFO-X Exchange platform: Respond to customer inquiries and issues promptly via various channels such as email, phone, or chat diagnose the problem effectively. Troubleshooting issues related to FIX protocol, application support, hardware, software, and connectivity issues using industry-standard tools, PCAP, Wireshark, etc. Provide assistance with client onboarding to the GFO-X Exchange platform, working with internal teams to get the client up and running and resolving any issues. Be the primary interface to the client at all times. Assisting with API and Algo Conformance testing and certification. Involvement in end-of-day settlement process and back office functions. Document and track customer interactions: Maintain accurate records of customer interactions, including issues, resolutions, and any additional follow-up actions. Update internal knowledge base and contribute to developing self-help resources specific to these areas. Provide support for GFO-X trading venue participants and internal business customers. Hardware support: Provide technical assistance and troubleshooting for hardware components, including, where necessary, workstations, servers, and networking equipment. Collaborate with the wider IT team to ensure hardware configurations are optimized for performance and security. Collaborate with the infrastructure and development team: Provide customer feedback on issues relating to FIX protocols, application support, hardware, and API enhancements or bug fixes to the development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support, hardware, and APIs, and suggest proactive solutions to enhance the overall customer support experience. Collaborate with the team to develop best practices and implement standardized support procedures. Requirements: 3-year support experience in a financial organisation ideally banking. Strong working knowledge of FIX protocol (4.0/4.4 and above) Troubleshooting Application Services, including API issues. Troubleshooting exchange connectivity issues Strong problem-solving and communication skills. Good client focus and appreciation of Customer Experience Able to multi-task efficiently and work under time pressure Familiarity with ITIL working practices. Respectful of the organisation culture and values Bachelor’s Degree or Equivalent industry experience a plus Experience in supporting IT projects and workstreams a plus This role is to be based at our Hong Kong office. GFO-X is an equal opportunities employer committed to diversity and inclusion. Competitive benefits included. If you are interested in any of our roles, please apply through the link provided in the job posting. Inquiries from agencies should be directed to recruitment@gfo-x.com . Please refrain from sending recruitment inquiries to any other email address or individual within our organization. GFO-X does not guarantee employment or engagement based solely on inquiry. Any unsolicited CVs from agencies shall be treated as such.